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3 Questions to Ask a Mold Company Before You Hire Them

Ask these three questions about testing methods, whole-home air testing, and pollution insurance before hiring a mold company.

Zakhar KeselmanPresident / Owner

2 MIN READ
Video transcriptWhy Choose Mold and Air Duct Pros

Why choose Mold and Air Duct Pros? Are all mold removal companies pretty much the same? Hi, I'm Zakhar Keselman from Mold and Air Duct Pros, based in Cleveland, Ohio. When you're dealing with mold issues in your home, it is imperative to choose the right mold removal company in order to protect your home and the health of the occupants. Please ensure the contractor you choose is top rated, follows industry standards, and charges fair prices. By asking four simple questions, you will be able to choose the right company.

One: does your company offer free and fair estimates? We know finding out your home may have mold can be a scary thing. At Mold and Air Duct Pros, we can help you determine if you really have a mold problem and help you with the next steps. We will provide you with a free 15-minute consultation over the phone, as well as a free estimate in person. Everyone likes to get great value for their money.

At Mold and Air Duct Pros, we get that, and we work hard to make sure we constantly invest into the best training, supplies, and equipment, so we can be more efficient and be able to pass those savings on to our clients. The second question: does your company carry pollution insurance? Basically, liability insurance does not cover mold projects. Some contractors may avoid getting pollution insurance because it is expensive. If your mold company doesn't have the proper coverage, it could have detrimental consequences in case of an unfortunate event.

For example, imagine your contractor didn't set up the proper containment of the remediation area and spread the mold spores all throughout the house. Unfortunately, this does happen, and it could be a very costly mistake, leaving the homeowner in a vulnerable position. The third question to ask is: does your company perform mold air testing in the entire house? Mold spores are airborne and are not visible to the naked eye. They move with the airflow throughout the entire house. Also, mold can grow behind the walls and inside the air ducts.

Because of this, it is important to analyze the air you breathe in each room, and not just where the mold growth is visible. At Mold and Air Duct Pros, we use InstaScope, the only technology of its kind on the market, to analyze your air instantly and generate reports on site — no more waiting. If you had mold remediation completed, how can you be sure that it was done properly and the airborne mold count is below the safe levels?

We perform post-remediation air testing after each project to confirm that the mold problem has been properly addressed, and provide you with the test results for your records. Lastly: does your company offer a 100% service guarantee? Mold and Air Duct Pros takes our 100% service guarantee very seriously, and you can have confidence that we will stand by our customer and behind our work. Our guarantee is in place to give you the ultimate peace of mind when selecting a mold removal contractor.

This makes Mold and Air Duct Pros the easy choice to eliminate the mold hazard in your property. I hope these questions will help you in your search for the right mold remediation company. If you have any questions or need help, please contact Mold and Air Duct Pros at (440) 467-4104.

Just like any home project, you must make sure the contractor can do the work and get it done right. By asking 3 simple questions, you will be able to choose the right company. 

1. What air testing method do you use?

There are many testing methods, but only 2 measure the air: 

Air-O-Cell tests capture mold spores in the air in a cassette. The cassette is then shipped to a lab where scientists select a small area, count the mold spores, and determine how much mold was likely in the air of the home. This method MUST be done by an independent 3rd party. Contractors could tamper with the tests by mailing a “dirty” cassette to the lab for testing. 

InstaScope™ measures the number of mold spores in the air in real-time. The results are provided instantly to you, the homeowner, preventing any tampering with the sample. 

Instant Mold Testing in Cleveland
We test airborne conditions throughout the home, helping identify concerns that a visual check alone may miss.

2. Will you test the air?

A thorough mold remediation should include a post-remediation evaluation. Testing documents whether the work reached the agreed standard, and you should receive the results for your records. The evaluation is the last stage of a complete remediation, and it is one of the first things dropped when a quote is cut to win on price.

InstaScope equipment used for on-site airborne mold testing
InstaScope gives our inspectors on-site airborne readings, so homeowners do not have to wait days for basic answers.

3. How much pollution insurance do you carry?

Basic liability insurance does not necessarily cover pollution-related work. Ask whether the contractor carries Pollution Liability Insurance and request proof of coverage. This question can help distinguish established remediation companies from contractors who only perform mold work occasionally.

Comparing the estimates you get back

Three companies can quote the same house at very different numbers without any of them being wrong — the scopes are simply not the same. It helps to understand what actually drives the difference between mold estimates before you compare them, and to have our published remediation pricing as a reference point.

The team from Air Duct Pros, posing by their work trucks
The company behind the estimate matters. Ask about training, pollution insurance, testing, evaluation, and the guarantee before choosing a mold contractor.
Zakhar KeselmanGeneral contractor since 2004, with more than 3,000 construction and remodeling projects completed. Zakhar is MICRO and IICRC certified.